REFUND POLICY

1. General Policies

Membership fees are generally non-refundable. By registering and paying for a membership, members agree to the terms and duration of the membership period. However, we understand that exceptional circumstances may arise and offer limited refunds as outlined below.

2. Refund Eligibility

Refund requests will be considered under the following conditions:

  • Duplicate Payment: If a member is charged more than once for the same membership, the excess amount will be refunded.

  • Error in Billing: If a billing error results in an incorrect charge, a full or partial refund may be issued.

  • Cancellation Within a Grace Period: Members who cancel their membership within [7] calendar days of initial payment may be eligible for a full refund, provided no benefits or services have been used.

  • Extraordinary Circumstances: At the discretion of the organization, refunds may be issued in cases of serious illness, relocation, or other significant life events, if requested in writing with appropriate documentation.

3. Non-Refundable Items

Refunds will not be issued for:

  • Memberships cancelled after the grace period

  • Partial months or unused time

  • Members who have accessed services, events, or member-only benefits

  • Donations or contributions made in addition to membership fees

4. How to Request a Refund

To request a refund, members must submit a written request within [30] days of the transaction. Please include:

  • Full name and contact information

  • Date of payment and amount

  • Reason for the refund request

  • Any relevant supporting documents

Requests should be sent to: (member support info)

5. Processing Time

Approved refunds will be processed within 7-10 business days. Refunds will be issued to the original method of payment unless otherwise agreed upon.

6. Policy Changes

The Black Girl Social Club reserves the right to update this policy at any time. Any changes will be posted on our website and will apply to future transactions.